Published in Mainebiz, VOL. XXV NO. I I I, www.mainebiz.biz
A senior vice president for a mid-size logistics company I was coaching last
year asked me, “What’s this executive leadership coaching really about? Sum it up for
me.” No pressure there, knowing his boss, the CEO, wanted me to help this VP greatly
improve his leadership performance. I simply said, “It all boils down to your level of selfawareness
in three key areas.”
1. Personal presence
Every leader who strives to become a top performer needs to understand the nature
of his or her personal presence. As an executive coach I often ask leaders, “What’s
it like for other people to be with you? How do you demonstrate your core values
to your co-workers in this organization? If I asked people who work with you to
describe your best and worst qualities, what would they say?”
The qualities demonstrated most often by high performers include authenticity,
an open mind, personal warmth, integrity, humility, courage, passion, caring for others
and a vision for where to go. Great leaders consistently show these and several other
qualities, but the ones listed here are essential and very difficult to fake.
Highly skilled and experienced executive coaches will help aspiring leaders develop
these qualities to a higher level, and not simply focus on concrete performance goals. Too
often leaders who have outstanding technical skills and content knowledge within their
fields have been promoted into leadership roles primarily for this expertise, plus their
record of hitting goals and generating revenue. That does not mean, however, they also
have the ability to lead people.
2. Understanding impact
Becoming a great leader requires understanding and accepting the impact of
one’s decisions and behaviors. Which is very different than understanding
one’s intentions. People usually act with positive intentions, but we all have our
moments when we’re not at our best and our actions and words have an unintended
negative outcome.
I always ask leaders to talk about specific examples, positive and negative,
of how they impact other people in the workplace. Their ability to talk about
these experiences, and their willingness to understand how the impact they have ties
directly to their level of self-awareness, usually indicates how successfully they
can improve their leadership performance moving forward.
Reaching a more senior level of leadership can be a great accomplishment. Once
there it becomes increasingly hard to admit to mistakes or to having a negative impact.
That’s a normal human response to being in a high level position, but if leaders want
to perform well they must find a way to be open and honest with themselves. A skilled
executive coach can offer guidance as a leader looks in the mirror.
3. Lifelong learning
This builds on the first two elements; the very best leaders continue to learn and are
open to receiving feedback. This openness demonstrates their willingness to keep
improving and to take full responsibility for their actions even when the outcomes
are negative. Continuous improvement is essential to becoming a great leader.
To be a successful person in life, and a skilled leader, requires the ability to accept
the areas where we could perform better, then working hard to make improvements.
This also means recognizing when our performance works well and building
on those successes.
No one reaches the highest level of performance by themselves. We all get help
along the way from teachers, coaches, mentors, trainers, counselors, ministers and parents.
Greatness in any field also requires talent, incredible effort, a strong drive to keep
improving, plus a high level of self-awareness in the three areas described here.
Rob Neal, president of Rob Neal Consulting in Yarmouth, coaches leaders and also helps organizations build healthy cultures.
